Refunds and Returns
Our policy is only valid for 30 days. We cannot offer you a refund or an exchange if you have surpassed this day limit.
If you wish to return your item, it should be in unused and in the same condition you received it in. It should also have the original packaging intact.
Certain kinds of goods cannot be returned. Perishable items are not eligible for return. We also do not take back intimate products. Sanitary products, hazardous products such as flammable liquids and gases are also not eligible for returns.
Some other non-returnable items are:
- Gift/Present cards
- Downloadable software products
- Health and personal care items
We need a receipt and proof of purchase in order to complete your return. Kindly do not send your purchased items back to the manufacturer.
We only offer partial refunds in some cases.
Any product which isn’t in its original condition anymore, its parts are missing for some reason.
Any product which is being returned post 30 days of delivery.
Refunds (If applicable)
After your return request is received and approved, we will send you an email confirming the receipt of the item returned. We will also send a notification stating the status (approval or rejection) of your return.
If your requests get approved, we will process your refund within 10-14 business days.
Sale items (If applicable)
Only regular priced products are applicable for refunds; however, sale products cannot be refunded.
Exchanges (If applicable)
Defective or damaged products are applicable for exchange only.
You must contact us by email at firstname.lastname@example.org to request a return or refund. We will provide you with a return authorization by email, and we will also provide you with a return address label to which the product must be sent. Please repackage the product in the same or comparable cardboard shipping box in which it was shipped, and write the return authorization number on the outside of the box in a conspicuous manner, preferably with a dark "sharpie" marker. Return shipping charges for situations in which originalketostore.com made an error on the order will be paid by . Return shipping charges for other orders will be paid at the discretion of . Returns sent without a return authorization from us will not be processed and will be refused delivery to be returned to sender.